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Complete Super Solutions has instigated a work-from-home (WFH) policy for all staff. Please direct any queries through our Instead+ query portal and please continue to send enquiries via email to our support team on support <at> completesupersolutions.com or please feel free to call us on 03 9584 5999 and please feel free to watch a video from our Managing Director about WFH and our business https://youtu.be/M2f_RwmXiNk

About Us

Our Vision

To be the administration services partner of choice for Australian accounting and financial planning professionals, supporting them to achieve 100% satisfaction with their clients by delivering a full suite of highly efficient, reliable and accurate services, and enabling them to connect their expertise through a single technology hub.

Our History

Complete Super Solutions was established in 2004 and provides a team of experienced, Australian domiciled, superannuation specialists to assist accountants and financial planners in the administration of their clients’ SMSFs.

This is achieved by utilising a sophisticated proprietary software solution called Instead. Instead is easily accessible through the cloud and provides all the functionality that is required to efficiently and cost effectively manage even the most complex SMSF. Our technology is modular based to allow you to choose only those components of service you need to manage your clients SMSF.

Our Key People

 

Brett Williams, Founder

Brett has been in the Financial Services industry since 1988 and is a SMSF advice specialist. One of the early innovators of providing SMSF advice to financial planning clients, Brett built a successful boutique Financial Planning firm from which he later established Complete Super Solutions.

Struggling to find third-party software that could keep pace or offer the solutions required for our vision, he developed and launched the proprietary technology solution called Instead. This software allows Complete Super Solutions to offer it’s unique approach to SMSF administration.

Managing the R&D for Complete Super Solutions, Brett is responsible for the continuing enhancement of our administration processes and client experience through our online HUB and reporting tools.

 

Joanne Bell, Chartered Accountant (CA), B.Comm / B.Eco (Acc)

Joanne is a Chartered Accountant (CA) with over 10 years’ experience in the SMSF industry. She also holds a degree in Commerce/Economics with a major in Accounting. Joanne has been with CSS since nearly the beginning and has been an integral contributor to our growth and improvements in our efficiencies and innovations.

Joanne has come from a previous customer service background and prides herself on getting to know each of her client’s situations and the way they operate to offer a knowledgeable and personalised experience to our each of our clients. Joanne continues to be a practicing accountant, providing support to our Alliance Partners on SMSF tax returns, and also shares her time with managing the accounting team day to day.

Joanne is very passionate about SMSFs and is the Accounting Team Leader as well as Account Manager for a number of our accounts. Joanne also enjoys playing futsal, cooking healthy meals and barracks for the Richmond Tigers.

 

Enoch Dela Vega, Assistant Account Manager, B.Business (Accounting)

Enoch has been with Complete Super Solutions for over two years. He is also currently studying to be a Certified Public Accountant and holds a degree in Bachelor of Business major in Accounting.

Enoch has learned a lot about the SMSF industry and has been an integral part of the accounting team. Enoch adds value to the team by doing variety of accounting work such as financial reports and tax returns for SMSF, client billings, activity statements, and other accounting related tasks.

Enoch also works closely and provides a great service to the alliance partners and clients. Before joining CSS, Enoch worked in customer service industry for many years. Outside work Enoch enjoys playing basketball and fitness training in the gym.

Contact Us

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